Our Privacy Policy

We are committed to protecting the privacy of any information you may provide that identifies you, or by which your identity could be learned when visiting our website. We do not track you over time and across third-party websites or other online services for any purpose. We only use the needed information to respond to your inquiries about the services we offer and will not use your information for any other purpose. We do not supply any of your information to other companies, and we do not sell, lease, or license your information to third parties. We keep your information only to fulfill the business purpose for which it was supplied to us which may include internal or external audits using our dedicated trusted web hosting and related services, and accounting management. Either before or when we collect information about your business, we will explain how we intend to use it. We will limit the information we collect from the information you provide us to that which is needed to install and manage our business relationship. If you have an account with us, we will retain your data for the time that you keep your account open. Otherwise, or after you close your account, data will be retained strictly for the period it may be considered necessary according to applicable laws and reasonable business practices. All information stored in our computer system is protected from access by unauthorized users. We implement security measures designed to protect all information collected from unauthorized access, maintaining data accuracy, and enabling the correct use of information. We implement commercially reasonable technical, administrative, and organizational measures to protect your information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We welcome any comments and suggestions about this site. If you have any questions, concerns or complaints please contact us.

Policy on Complaints

We maintain a process for receiving, evaluating, and making decisions on complaints. The process includes methods for recording, tracking, validating, investigating, and deciding what actions should be taken in response to the issue.

If any client has a concern with our process, procedures, or conduct, including any representatives of greenmark in the conduct of their activities, they may file a complaint at any time. The complaint must be received in writing. We will acknowledge receipt of the complaint and conduct appropriate investigations as necessary to determine the validity of the complaint and any needed actions. When appropriate, the complainant will be notified of any progress, results, and/or decisions related to the complaint. All valid complaints are documented, including identified actions. We attempt to address and close any valid complaints within thirty (30) calendar days from receipt of the complaint.

Should greenmark ever receive a complaint against a certified client, the investigation will include a consideration of the effectiveness of the client’s management system. A valid complaint about a certified client will be referred to the certified client in question at an appropriate time. Relevant parties will be notified of any progress, results, and/or decisions, as appropriate. We shall, together with the certified client and the complainant, determine if the subject of the complaint and its resolution needs to be made public. We attempt to address and close any valid complaints within thirty (30) calendar days from receipt of the complaint.

All documented complaints are subject to requirements of confidentiality, as they relate to the complainant and the subject of the complaint. Actions related to a complaint will never result in discriminatory actions against the complainant.

Suspending, withdrawing or reducing the Scope of Certification

We have a policy and procedure for suspension, withdrawal, or reduction of the scope of certification, and has specified the subsequent actions to be taken.
We can suspend certification in cases when, for example:

  1. The client’s certified management system has persistently or seriously failed to meet the certification requirements, including requirements for the effectiveness of the management system.
  2. The certified client does not allow surveillance or recertification audits to be conducted at the required frequency or has failed to pay the due fees.
  3. The certified client has voluntarily requested a suspension.

Under suspension, the client’s management system certification is temporarily invalid.

A certification decision maker/competent person will review clients under suspension and where withdrawal or reduction in the scope of certification is being considered.

We reduce the client’s scope of certification to exclude the parts not meeting the requirements, when the client has persistently or seriously failed to meet the requirements of the standard used for certification. At the client’s request or following recommendations by the auditor, the scope of certification may be reduced to reflect the change of circumstances or activities. Any such reduction shall be in line with the requirements of the standard used for certification.

Policy on Appeals

Periodically, certified clients and/or relevant interested parties may not agree with nonconformities identified by auditors, or decisions made by us related to granting, refusing, suspending, or withdrawing certification. Certified clients and/or relevant interested parties have the right to formally appeal nonconformities or certification decisions. We maintain a process for receiving, recording, tracking, validating, investigating, and making decisions on appeals.

Formal appeals must be received in writing within fourteen (14) calendar days from the incident. We will acknowledge receipt of the appeal and conduct appropriate investigations as necessary to determine the validity of the appeal and any needed actions. The appellant will be notified of any progress and results related to the appeal. We will give the appellant formal notice of the end of the appeals-handling process and will ensure that any decisions related to the appeal are made and approved by individuals not previously involved in the appeal. As needed, we can defer to, or obtain input and guidance from their independent party. We attempt to address and close any valid complaints within thirty (30) calendar days from receipt of the appeal. All documented appeals are subject to requirements of confidentiality, as they relate to the appellant and to the subject of the appeal. Actions related to an appeal will never result in discriminatory actions against the appellant.

Need help? For more information, if you have any questions or if you’d like to speak to a member of our management team,
please email us at info@greenmark.ca or call +1 416-570-7409